Distinguished Customer Solution Leader

5 days ago

Bengaluru, Karnataka, India beBeeSolution Full time ₹ 10,00,000 - ₹ 14,20,000
Key Role Overview

We are looking for a top performer to lead customer success initiatives. This is not a routine role — it requires taking complete charge of solution delivery, building scalable systems from scratch, obsessing over customer impact, and ensuring projects succeed on speed, quality, and scale.

In addition to managing solution delivery and customer success, the ideal candidate will also support sales teams by scoping pilots, coordinating delivery of samples/starter kits, and ensuring smooth implementation during proof-of-concept phases with new customers.

Bold Responsibilities
  • Solution Architecture & Implementation
  • Design and deliver tailored solutions using Agrocrete and BINDR.
  • Oversee on-site implementation and ensure adherence to speed and quality benchmarks.
  • Systems & Process Building
  • Develop and refine SOPs for product applications.
  • Establish scalable systems for delivery and execution across multiple regions.
  • Customer Success & Advocacy
  • Serve as the voice of the customer within the organization.
  • Build strong, trust-based relationships with customer teams and decision-makers.
  • Actively identify upsell and cross-sell opportunities.
Growth Leadership

Collaborate with sales teams to scope pilot projects and POCs.

Coordinate sample/starter kit delivery and oversee implementation at customer sites.

Ensure pilots demonstrate the value of Agrocrete and BINDR convincingly to support conversions.

Founder Mindset
  • Take initiative beyond assigned responsibilities.
  • Treat challenges as opportunities to innovate and create systems for the long term.
  • Drive both customer satisfaction and business growth through leadership and accountability.

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