Senior Crisis Resolution Specialist

2 weeks ago


India beBeeCrisisResolution Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Senior Crisis Resolution Specialist

 

The ideal candidate for this position will be responsible for resolving complex crises in a timely and effective manner. They will serve as the primary point of contact between our teams and external stakeholders, ensuring seamless communication and issue resolution.

Key Responsibilities:

   Investigate and resolve production issues raised by customers and internal teams.

   Facilitate issue resolution and root cause analysis (RCA) as a liaison between teams.

   Create and track progress of problem tickets in project management tools.

   Collaborate with cross-functional teams to identify and implement process improvements.

   Develop and maintain documentation on crisis resolution processes and procedures.

Must-Have Skills:

   8+ years of experience in IT, SRE, sysadmin, developer, QA, or technical support.

   University degree in a relevant field.

   Strong analytical, problem-solving, and collaboration skills.

   Basic understanding of cloud-hosted applications' systems architecture.

   Data analysis skills - creating and interpreting dashboards.

   Project management and documentation skills (Jira, Confluence).

   Excellent written and verbal communication skills in English.

Nice-to-Have Skills:

   Basic ML concepts understanding and LLM's.

   Git or similar version control system experience.

   Agile software development process experience.

   Jenkins or CI pipeline experience.

   Bash scripting for Linux.

   Basic software development skills (Java, Python, JavaScript, Go).

   Docker & Microservices experience.

   Network and application security experience.

   PCI DSS environment experience.

We are committed to providing equal opportunities for all applicants. We welcome applications from qualified candidates who can demonstrate their expertise in the required skills.

Note: This job description is subject to change based on business needs.



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