Key Customer Training Specialist

4 days ago


Lucknow, Uttar Pradesh, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

Job Overview:

We are seeking a highly skilled and experienced Key Customer Training Specialist to join our team at Unison International Consulting.

Location: Lucknow, India

Estimated Salary: Up to ₹20 LPA

Job Description:

The ideal candidate will be responsible for designing and delivering product and sales training programs across the zone, ensuring sales teams are equipped with the knowledge and skills required to meet and exceed sales targets.

Main Responsibilities:

  • Training Design and Delivery:
  • Develop and implement training modules for product knowledge, sales techniques, and customer handling skills tailored to the consumer electronics segment.
  • Conduct in-person and virtual training sessions for sales teams, distributors, and channel partners.
  • Performance Analysis:
  • Assess the training needs by evaluating the performance metrics of sales teams.
  • Track the effectiveness of training programs and suggest improvements based on feedback and performance results.
  • Product Knowledge:
  • Stay updated with the latest advancements and updates in consumer electronics products.
  • Train teams on product features, benefits, and competitive positioning to enhance customer interaction quality.
  • Sales Enablement:
  • Collaborate with the sales leadership to align training programs with business goals.
  • Provide tools and strategies to improve sales conversions and customer satisfaction.
  • Stakeholder Management:
  • Liaise with cross-functional teams, including marketing and product management, to ensure accurate and consistent training content.
  • Build strong relationships with channel partners to foster collaborative learning.
  • Reporting and Documentation:
  • Maintain detailed training records, attendance sheets, and performance evaluations.
  • Prepare regular reports on the training impact on sales performance and overall team productivity.

Key Requirements:

  • Bachelor's degree (MBA preferred) with 7-12 years of experience in training and development, specifically in the consumer electronics industry.
  • Proven experience in conducting product and sales training programs.
  • Strong understanding of the consumer electronics market and customer behavior.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to travel extensively across the assigned zone as required.


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