SAP Customer Service Expert

23 hours ago

Hubli, Karnataka, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

We are seeking a highly skilled SAP CS professional to fill this key role.

Job Description

This position involves providing expert-level service and support for the SAP CS module.

Key Responsibilities
  • Proficient in handling complex technical issues and troubleshooting.
  • Experience with integration of SAP with non-SAP applications.
  • Familiarity with ticketing tools like ServiceNow, Solution Manager etc.
  • Establish and maintain high level of customer trust and confidence through excellent communication skills.
  • Able to work effectively in a 24 x 5 support environment.
Required Skills and Qualifications
  • Minimum 5-7 years of in-depth knowledge of the SAP CS module required.
  • Bachelor's degree in Computer Science or equivalent from an accredited college or university.
  • Possess expertise in Org Structure, CS Master Data / Supporting Doc. Types for Service, Pricing, Corrective Maintenance Service, Preventive Maintenance Service, Service Contract Management, Service Monitoring and Analytics, Warranty Claim Management - Customer Claim Processing, Warranty Claim Management - Supplier Recovery Processing, In-House Repair (3XK), Recurring Services, Service Order Management, Interaction Center Service Request Management, Business Process Requirement GAPs and Analysis, RICEF-W Objects.
Benefits

As a member of our team, you will have the opportunity to develop your skills and expertise in a dynamic and challenging environment.

Others

You will be part of a collaborative team that is passionate about delivering exceptional service and support.

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