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Hotel Operations Manager
2 weeks ago
We are seeking a seasoned Hotel Operations Manager to oversee the management of our cluster/region with multiple properties. The ideal candidate will be responsible for ensuring high-quality service delivery to our guests and overseeing various functions in the region.
The successful candidate will have extensive operational experience in managing multiple properties or regions, with a proven track record of successfully scaling teams, managing diverse operations, and working in a fast-paced environment.
Key Responsibilities:
- Develop and implement operational strategies to ensure seamless service delivery across all properties.
- Oversee human resource development, training, and foster a positive work environment for high overall productivity.
- Conduct regular audits to monitor service quality, identify improvements, and implement corrective actions.
- Manage operational budgets by adequate resource allocations and minimising expenses via cost-effective strategies.
- Supervise timely hostel pre-launches by ensuring operational readiness and quality checks.
Qualifications:
- Bachelor's or Master's degree in hospitality/hotel management
- Min. 6 years experience in the hospitality industry, with extensive operational experience in managing multiple properties or regions
- Excellent analytical, communication, interpersonal, and time-management skills
- Fluency in English and local language is a MUST
- Willingness to travel and manage hotels/hostels across various locations