Senior QA Professional

2 weeks ago

Guntur, Andhra Pradesh, India beBeeQualityAnalyst Full time ₹ 7,00,000 - ₹ 10,50,000

Job Summary:

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We are seeking a highly skilled Quality Analyst to join our team.

This is a key role that involves leading daily operations, monitoring customer issue trends, and maintaining expert level knowledge of assigned products and services.

The ideal candidate will be able to work in a fast-paced environment, multitask, and lead in a dynamic team-oriented setting.

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Responsibilities:

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  • Maintain expert level knowledge of assigned products and services">
  • Monitor customer issue trends, volume spikes, and case inventory">
  • Lead daily team huddle and communicate operational updates">
  • Conduct effective coaching and feedback sessions; manage follow-up actions">
  • Ensure timely completion of compliance training and phishing exercises for self and team">
  • Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly">
  • Serve as an escalation point for customer cases; manage resolution and documentation">
  • Oversee staff scheduling and maintain low attrition rates">
  • Validate agenda access and ensure compliance with security protocols">
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Requirements:

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To succeed in this role, you must have the following skills and qualifications:

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  • Proficiency in Microsoft Office and related applications">
  • Strong attention to detail and organizational skills">
  • Professional demeanor and respect for colleagues and customers">
  • Ability to collaborate effectively with internal teams">
  • Capable of multitasking and leading in a dynamic, team-oriented environment">
  • Demonstrates success in high-pressure, fast-paced settings">
  • Analytical and strategic thinking and problem-solving skills">
  • Effective communication and feedback delivery">
  • Commitment to fostering a safe, inclusive, and diverse workplace">
  • Educational Qualification: Graduate">
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Additional Information:

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If you are a motivated and organized individual who is passionate about quality assurance, please apply for this exciting opportunity.

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This is a great chance to join a dynamic team and make a real impact in the industry.

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Apply today to take the first step towards a rewarding career

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