Technical Support Specialist
2 days ago
Senior Service Desk Officer
Job Description
This role is a key part of our commitment to providing exceptional 24x7 support to our customers. We are seeking an experienced Senior Service Desk Officer to join our team.
The primary responsibility of this role is to offer technical support and assistance to customers around the clock. This includes troubleshooting hardware and software issues, guiding users through problem-solving processes, and ensuring that all customer interactions are handled with professionalism and efficiency.
Required Skills and Qualifications
To be successful in this role, you will need to have strong technical knowledge, excellent communication skills, and a customer-centric attitude. A solid understanding of both hardware and software support is crucial. This includes troubleshooting and resolving issues related to different devices and software applications. Additionally, proficiency in application support is a must, as the role frequently involves assisting users with various software applications.
Benefits
As a Senior Service Desk Officer, you will have the opportunity to work with a dynamic team, develop your technical skills, and make a real difference to our customers' experiences. We believe in continuous learning and development, so training will be provided as needed.
Others
Key responsibilities include:
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