
IT Operations Manager
5 days ago
We're seeking an experienced IT professional to lead our service team, ensuring efficient operation and excellent customer experience.
This role involves managing subordinate team members, sustaining service level agreements, maintaining documentation, designing support offerings, and ensuring compliance with IT policies and procedures.
The ideal candidate will have a degree in Information Technology or related field, minimum 7-10 years of hands-on service experience, and certifications such as CISA. They should also possess advanced knowledge of networking, operating systems, and software applications.
In addition to technical expertise, the successful candidate will have excellent communication and leadership skills, enabling them to motivate and manage the team effectively.
This is an exciting opportunity for a seasoned IT professional to join our organization and contribute to delivering exceptional service to our clients.
Key Responsibilities:- Manage subordinate team members to ensure efficient operation of assigned tasks
- Sustain service level agreements for the IT services team
- Maintain accurate documentation for policies and procedures
- Design and implement future support offerings under guidance from the IT Leadership Team
- Ensure compliance with IT related policies and procedures throughout the IT Services Team
- Bachelor's degree in Information Technology or related field
- Minimum of 7-10 years on-hands service experience
- CISA certified preferred
- Advanced knowledge of Windows 10 management technologies
- Proficiency with Microsoft Office 365 technologies
- Experience or understanding of Microsoft Azure and Microsoft Intune
- Possess advanced knowledge of networking and personal computer hardware
- A+ and/or MOS certification and other industry recognized advanced certifications
We value diversity and inclusion, and do not discriminate against any employee or applicant because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.
This is a great opportunity to work with a dynamic team, learn new skills, and grow your career in the IT industry.
We offer competitive compensation and benefits package, including medical insurance, retirement plan, and paid time off.
How to Apply:If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, through our online portal.
We look forward to hearing from you
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