
Process Training Specialist
1 day ago
Job Opportunity: Process Trainer
We are seeking an experienced and skilled Process Trainer to enhance our team's performance. The ideal candidate will possess excellent communication skills, flexibility to work in shifts, and knowledge of UK Mortgages.
Key Responsibilities:
- Develop and deliver training programs for new hires, including classroom and computer-based training
- Manage training batches with a 1:20 ratio and provide feedback and coaching to agents on process, quality, and best practices
- Conduct performance assessments of trainees during tests and maintain track records of performance
- Database management, Tbase, daily reports, and analysis
- Motivate associates through effective management and career development
- Perform quality control on audit findings and conduct refresher sessions
Essential Skills:
- Excellent verbal and written communication skills
- Flexibility to work in shifts, preferably afternoon shift
- Knowledge of UK Mortgages
- Experience working with Microsoft applications
- Attention to detail to ensure accuracy
- Result-oriented and client-focused
Required Qualifications:
- Graduate degree in any stream
- Minimum 3+ years of experience in UK Mortgages, preferably E2E
- Citizen of India or allowed to work in India
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