Chief Growth Strategist

18 hours ago

Udaipur, Rajasthan, India beBeeStrategist Full time ₹ 15,00,000 - ₹ 25,00,000
Business Development Partner

Job Description:

As a key member of our team, you will play a pivotal role in driving business growth and success. Your primary responsibility will be to work closely with clients and internal stakeholders to understand their objectives, design tailored implementation strategies, and drive end-to-end execution.

Key Responsibilities:

  • Client Engagement & Relationship Building:

Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success.

  • Prepare Detailed BRD for Implementation:

Work closely with clients and pre-sales teams to detail the solutioning and prepare clear BRDs which explain the process and system workflow and exception scenarios.

  • Customer Success Management:

Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure client goals are met.

  • Lead Implementation Project for Client:

Drive implementation project for systems by collaboratively working with clients, pre-sales teams, and product teams. Lead efforts to drive project management best practices to ensure timely delivery within agreed resources and scope monitoring.

  • Data-Driven Insights:

Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on analysis.

  • Customer Training & Enablement:

Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.

  • Infant Care & Handover to Support:

Manage infant care, close all points by working with product and support teams. Create customer SOPs for processes that can be used internally by support. Work with the support team to handover projects to Support and Key Account Managers.

  • Customer Feedback Loop:

Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Required Skills & Qualifications:

  • Good first principle thinker.
  • Understanding of supply chain principles and operations in detail.
  • Bachelor's degree in Business, Marketing, Sales, or a related field. Master's degree is a plus.
  • 5+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS, or tech-driven company.
  • Experience in managing projects and working in a collaborative environment.
  • Ability to work independently and manage time effectively.

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