Customer Service Quality Assurance Specialist
5 days ago
We are seeking a highly skilled professional to fill the Call Quality Analyst role. As a key member of our sales operations team, you will play a critical part in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.
\Key responsibilities include listening to and evaluating recorded sales calls against defined quality standards, identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness, preparing detailed feedback reports, sharing insights with the Training & Development team, collaborating with trainers to design solutions for skill gaps and recommend process improvements, monitoring the impact of feedback implementation, and updating evaluation criteria as needed.
\Requirements\- A minimum of 1-3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
This is an excellent opportunity for growth and development within a dynamic work environment that offers competitive compensation packages.
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