Service Design Lead

3 weeks ago

Pune, Maharashtra, India WongDoody Full time
About WongDoody

We are a Human Experience Company, driven by a passion for creating transformative experiences that connect people and businesses. Our team of global experts collaborates to design and deliver experiences that drive growth, engagement, and innovation.

Role Summary

We are seeking a seasoned Service Design Lead who thrives on solving complex challenges. As a strategic thinker, you will lead service design initiatives across the organization, developing and implementing strategies that align with business objectives and customer needs. You will work closely with cross-functional teams to drive innovation and excellence in service delivery.

Responsibilities
  • Lead global adoption programs for complex clients, including workshops for senior stakeholders to create holistic understanding and roadmaps
  • Collaborate with cross-functional teams to deliver top-quality strategic and creative outputs on projects and accounts
  • Develop and execute approaches to address different contexts and requirements, including measuring and evaluating outcomes
  • Draw insights from data and effectively communicate them to inform strategic deliverables
  • Help teams manage and visualize outcomes, prioritize work, and adhere to project priorities and scope
  • Own and grow client relationships
  • Identify spaces where service design can add value and help scope related projects and deliverables
  • Inspire teams and clients to push thinking further and consider innovative directions
  • Work with Product Design and Design Engineering teams to ensure vision is translated into live products
  • Contribute to the development of service design practice tools, methodologies, and applications
Qualifications
  • Experience working at leading digital agencies in a senior Service Design, Experience Strategy, or UX role
  • A strong portfolio of complex digital experiences demonstrating applied service design methodologies
  • Excellent communication and stakeholder management skills, including collaboration, explanation, alignment, persuasion, and relationship-building
  • A tendency to thrive in fast-paced, sometimes ambiguous environments
  • A solid understanding of other disciplines needed to create brilliant experiences
  • A proactive, can-do attitude, sense of humor, and desire to drive business forward
Additional Information

WongDoody is a proud Equal Employment Opportunity employer committed to creating an equitable, diverse, and inclusive workspace. We celebrate and reflect the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

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