Service Design Lead

2 weeks ago

Pune, Maharashtra, India WongDoody Full time
About WongDoody

We are a Human Experience Company, and our team is comprised of global experts who build experiences that can help transform businesses. Powered by Infosys, we have the skills and scale to deliver anything we can imagine, anywhere in the world.

Our Services

We offer fully integrated campaigns that live on the largest media stages. Our customer experience services involve designing next-generation products, services, and experiences that drive brand engagement and growth end-to-end. Additionally, we believe there is no store of the future, only the consumer of the future.

Who We're Looking For

We are seeking a driven Service Design Lead who thrives on solving complex challenges. This person is a strategic thinker, always on the lookout for interesting insights to bring the work and thinking to the next level. They take a holistic approach and inspire those around them to look at end-to-end human experience beyond simply a product being created.

Responsibilities
  • Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap across experience, business processes, technology, and data.
  • Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes.
  • Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables.
  • Help teams to manage and visualize outcomes, prioritize work, and adhere to agreed project priorities and scope.
  • Own and grow client relationships.
  • Work with other leaders and stakeholders to continuously identify spaces where service design can add value and help scope related projects and deliverables.
  • Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction.
  • Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product.
  • Contribute to the development of service design practice tools, methodologies, and applications and inspire innovative approaches and techniques.
Requirements

Experience working at leading digital agencies within a senior level Service Design, Experience Strategy, or UX role. A strong portfolio of complex, digital experiences that demonstrates applied experience of service design methodologies. Excellent communication and stakeholder management skills, including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships.

What We Offer

We are a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse, and inclusive workspace. We are intentional about creating a space which not only celebrates and embraces but also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

We are committed to creating an inclusive work environment where everyone feels welcome and valued. We are proud to be an equal employment opportunity employer and we celebrate diversity in all its forms.

WongDoody is a Human Experience Company, and we are passionate about creating experiences that transform businesses. If you share our passion and values, we encourage you to apply for this exciting opportunity.

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