Strategic Business Process Specialist

1 day ago

Hubli, Karnataka, India beBeeBusinessOperations Full time ₹ 18,00,000 - ₹ 20,00,000

Delivering seamless business operations is at the heart of this critical role.

The ideal candidate will be responsible for streamlining client onboarding, maintaining efficient coordination with telecom operators, and ensuring operational efficiency.

Key Responsibilities
  • Customer Experience:
    • Coordinate end-to-end client onboarding by gathering information, provisioning accounts, and ensuring seamless internal coordination.
    • Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Traffic Optimization:
    • Track monthly traffic targets received from stakeholders and break them into weekly and daily targets for timely achievement.
  • Telco Partnerships:
    • Coordinate with telecom operators and connectivity partners for additional capacities and RFPs.
    • Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues.
  • Reporting & Analytics:
    • Publish daily performance reports of clients for review and routing deviations.
    • Monitor traffic from customers, identify and analyze reasons for traffic growth or dip, and highlight with the sales team for corrective action.
    • Identify potential opportunities and publish them.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Enhancement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed and accurate documentation of SOPs for regular operations.
Requirements
  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge in CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate on both technical and non-technical levels.
  • Exceptional interpersonal, verbal, written communication skills, and good customer handling capabilities.
  • Excellent presentation skills and proficiency in making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical skills.
  • Passionate about working in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

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