Customer Lifecycle Manager

4 weeks ago


Chennai, Tamil Nadu, India Extreme Networks Full time
Customer Lifecycle Manager - India (Spanish/Portuguese/English Speaker)

We are seeking an experienced and results-driven Customer Lifecycle Manager to join our dynamic team at Extreme Networks. This role focuses on supporting the onboarding of new business customers, driving product adoption, and managing a portfolio of install base accounts for upsell and cross-sell opportunities.

Responsibilities:
  • Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.
  • Manage inbound customer leads, qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.
  • Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.
  • Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.
  • Proactively identify customer needs, ensuring continued engagement and recommending product expansions.
  • Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.
Requirements:
  • Bachelor's degree in business, marketing, or a related field.
  • 5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies.
  • Proven experience in customer onboarding, adoption strategies, and expanding relationships within the install base.
  • Fluency in Spanish, Portuguese, and English, with a strong understanding of the LATAM and Southern regions.
  • Proficiency in CRM systems (Salesforce) and email outreach tools, with experience managing outbound campaigns.
  • Strong communication and interpersonal skills, with the ability to work collaboratively across teams and regions.


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