Customer Lifecycle Manager
2 weeks ago
At Extreme Networks, we're dedicated to delivering exceptional customer experiences across the globe. As a key member of our team, you'll play a pivotal role in driving customer success and growth in the DACH region.
About the Role
- Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.
- Manage inbound customer leads, qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.
- Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.
- Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.
- Proactively identify customer needs, ensuring continued engagement and recommending product expansions.
- Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.
Requirements
- Bachelor's degree in business, marketing, or a related field.
- 5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies.
- Proven experience in customer onboarding, adoption strategies, and expanding relationships within the install base.
- Fluency in German and English, with a strong understanding of the DACH region.
- Proficiency in CRM systems (e.g., Salesforce) and email outreach tools, with experience managing outbound campaigns.
- Strong communication and interpersonal skills, with the ability to work collaboratively across teams and regions.
Join our dynamic team at Extreme Networks and be part of shaping customer success in the DACH region
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