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Strategic Service Leader

2 weeks ago

Vadodara, Gujarat, India beBeeStrategic Full time ₹ 1,80,00,000 - ₹ 2,30,00,000
Service Development Director Position

We are seeking a skilled Service Development Director to lead our business operations in Bangalore, India.

Key Responsibilities:

  • Drive strategic alignment and operational efficiency across Shared Services and Global Capability Centers.
  • Lead cross-functional teams including Finance, Supply Chain, Customer Support, and IT functions.
  • Develop strong governance and collaboration with stakeholders, particularly US-based leadership.
  • Build high-performance cultures and implement scalable processes.

Requirements:

  • 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments.
  • 7+ years in senior leadership roles.
  • Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
  • Proven experience in building, scaling, and transforming shared services or global capability centers.