Home Painting Services Manager

4 days ago

Mumbai, Maharashtra, India beBeePainting Full time ₹ 20,00,000 - ₹ 25,00,000

Service Delivery Manager Job Summary:

Seeking a highly motivated and experienced Service Delivery Manager to oversee the sales and operations of our home painting services. The ideal candidate will have a strong background in managing service operations, a passion for quality, and a strategic approach to business development.

Key Responsibilities:

  • Lead and manage day-to-day operations of the home painting services.
  • Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring consistency, quality, and efficiency.
  • Monitor project timelines, pricing, and quality standards to ensure services are delivered to clients' satisfaction and in line with company expectations.
  • Oversee engagement with painters and contractors, ensuring the process implemented is relevant and adopted by them.

Business Development & Strategy:

  • Identify opportunities for business expansion and growth within the home painting services market.
  • Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
  • Build and execute campaigns to drive referrals.

Quality Control & Customer Satisfaction:

  • Closely monitor Net Promoter Score (NPS) and ensure right actions are taken towards consistent improvement of NPS.
  • Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
  • Resolve any customer complaints or issues swiftly and professionally.

Training & Development:

  • Organize training sessions for managers and associates to ensure that the team is well-versed in internal practices & SOPs, current industry best practices, new products, and safety standards.
  • Evaluate the performance of team members and provide constructive feedback to improve service quality.

Financial Management:

  • Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
  • Monitor and report on key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability.

Health & Safety Compliance:

  • Ensure all painting services are carried out in compliance with health and safety regulations.
  • Educate and enforce safety protocols for the team, ensuring a safe working environment for all involved.

Requirements:

  • Masters degree in Business Administration, Operations Management, or a related field (preferred).
  • Minimum of 5 years of experience in driving painting service business and operations.
  • Proven experience in developing and implementing SOPs for service-based businesses.
  • Strong business acumen with experience driving sales, revenue, and profitability.

Preferred Qualifications:

  • Experience in project management and client-facing roles.
  • Solid knowledge of painting techniques, tools, and materials (preferred but not mandatory).

Personal Attributes:

  • Strong organizational skills and attention to detail.
  • Proactive and results-oriented with a passion for operational excellence.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.

This role provides an exciting opportunity for someone with a background in service operations and business development to make a tangible impact on our company's growth and operational excellence.

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