Advanced Medical Imaging Support Specialist
1 week ago
About Us
United Imaging Healthcare Co., Ltd.
We are a leading provider of advanced medical imaging equipment and digital solutions. Our mission is to improve patient care worldwide by delivering innovative technologies and excellent customer service.
Job Summary
The Customer Service Engineer will be responsible for supporting our local customer service team in India, providing after-sales service for health systems, hospitals, and diagnostic imaging centers. This role requires installing and maintaining equipment in accordance with company standards and customer requirements.
Key Responsibilities
- Install and maintain UIH diagnostic imaging equipment within designated product ranges at customer sites;
- Collaborate with the Customer Care Center (regional and headquarter levels) to troubleshoot, perform maintenance, and update designated product modalities under supervision;
- Participate in service training courses and work towards completing the UIH Professional Certificate to enhance competence in providing technical assistance and support to customers;
- Escalate situations when customer satisfaction is compromised and ensure contractual obligations are met;
- Perform other tasks assigned by supervisors.
Requirements
- Degree or Higher Diploma in Electrical/Electronic Engineering or Science-related major;
- Familiarity with diagnostic imaging equipment principles and structures;
- Good IT, Microsoft Office, and Networking Infrastructure skills;
- Able to identify and troubleshoot faults in the field;
- Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
- Flexible approach to work, travel, and unsociable hours.
Location: Bangalore/Hyderabad/Delhi
Estimated Salary: ₹12,00,000 - ₹18,00,000 per annum
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