
Insurance Case Manager
1 day ago
About this Role
We are seeking an experienced Insurance Operations Specialist to ensure a smooth post-payment customer journey. The successful candidate will be responsible for managing documentation, medical scheduling, and verification processes.
This role demands strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.
Responsibilities include taking ownership of post-payment cases, coordinating with stakeholders (insurers, TPAs, underwriters), and achieving monthly issuance targets with minimal TAT and high FTR rate.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of insurance underwriting and decision-making processes.
- Ability to handle customers patiently, including difficult conversations.
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ years of experience in Insurance operations.
- Basic computer and Excel skills.
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