Senior IT Service Management Consultant

2 weeks ago


Amrāvati, Maharashtra, India beBeeServiceNow Full time ₹ 14,42,240 - ₹ 25,35,845

Job Overview

We are seeking a seasoned IT Service Management (ITSM) expert to spearhead the implementation and optimization of ServiceNow solutions in our Riyadh office. As a key member of our team, you will be responsible for designing, developing, and deploying tailored ServiceNow configurations that meet the evolving needs of our organization.

Key Responsibilities:
  • Design and Development: Create and implement custom ServiceNow applications, modules, and workflows that address business requirements and improve service delivery.
  • Implementation: Oversee the deployment and support of ITSM processes, including Incident, Problem, Change, and Knowledge management.
  • Integration: Seamlessly integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools to enhance overall system performance.
  • Technical Support: Provide expert-level technical assistance and troubleshooting for ServiceNow-related issues.
  • Documentation: Develop and maintain comprehensive technical documentation for ServiceNow configurations, ensuring seamless knowledge transfer and process continuity.
  • Process Improvement: Analyze data from ITSM tools to identify areas for improvement and develop strategic recommendations for process enhancements.


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