Oracle Cloud HCM Payroll Operations Manager

18 hours ago

Salem, Tamil Nadu, India beBeeCompliance Full time ₹ 18,58,700 - ₹ 21,46,900
Job Overview

This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to clients.

You will lead a team of payroll-focused support consultants, manage performance and development, and play a hands-on role in delivering support across Oracle Cloud Payroll and HCM solutions.

Key Responsibilities:
  • Lead and manage a team of Payroll and HCM support consultants based in India, including recruitment, onboarding, mentoring, and line management responsibilities
  • Work hands-on as a senior Oracle Cloud Payroll consultant, triaging, diagnosing, and resolving complex client issues across Payroll and related modules
  • Partner closely with the UK Payroll Support Lead to build a cohesive, cross-regional support function and align on service processes and client priorities
  • Act as the subject matter expert on Oracle Cloud Payroll, providing deep expertise in configuration, processing, troubleshooting, and legislative compliance
  • Supervise and contribute to quarterly Oracle Cloud release cycles, including impact analysis, regression testing, deployment, and communication of relevant changes to clients
  • Deliver and coordinate training and knowledge-sharing sessions for team members to support capability growth and process alignment
  • Troubleshoot and replicate functional issues, escalating to Oracle as needed and maintaining clear, well-documented resolutions
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through responsive, proactive support and communication
  • Drive improvements in support processes, documentation, and internal tooling, helping to establish a scalable, high-performing payroll support model
  • Review and recommend enhancements from Oracle Cloud updates that would deliver value to clients
  • Actively contribute to internal knowledge bases and support materials, and champion a culture of continuous improvement
  • Provide strategic input into the ongoing development and structure of the India Managed Services team
  • Act as a key liaison between India and UK teams, ensuring seamless collaboration and shared ownership of outcomes

Adherence to Information Security policies and processes is mandatory. Employees may be required to undertake activities to support company obligations to maintain ISO27001 Certification.

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