Team Leadership Specialist

6 days ago

Ahmedabad, Gujarat, India beBeeLeadership Full time US$ 60,000 - US$ 95,000
Senior Team Lead Position

We are seeking a highly experienced Senior Team Lead to join our organization. The successful candidate will have a proven track record in managing teams and resolving conflicts, as well as experience with process improvement and operational efficiency.

Key Responsibilities:
  • Conflict Resolution: Find solutions to disputes and disagreements between individuals or groups.
  • Delegation: Assign tasks or responsibilities to others while maintaining accountability for the overall outcome.
  • Process Improvement: Drive improvements through data insights and ensure compliance with industry standards.
  • Operational Efficiency: Optimize business processes and procedures to reduce costs and increase productivity.

In this role, you will work closely with internal stakeholders to resolve issues and ensure smooth project delivery. You will also be responsible for coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.

Requirements:
  • 7+ years of experience in BPO Operations Team handling, customer service, and people management.
  • Strong people management and verbal communication skills.
  • Demonstrates analytical, problem-solving, and interpersonal skills.
  • Excellent collaboration and team building skills.
  • Ability to lead/manage others.

If you have a strong background in team management and conflict resolution, we encourage you to apply for this exciting opportunity.

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