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Global Talent Acquisition Back Office Manager

1 month ago


Bengaluru, Karnataka, India Gallagher Full time

About the Role

The Global Talent Acquisition Back Office Manager will lead the India-based team in supporting Global Talent Acquisition's Center of Expertise (CoE). This person will report directly to the Director of Global Talent Acquisition Operations in India. The team provides operational and transactional recruitment support globally.

Key Responsibilities

  • Lead the India-based team in supporting Global Talent Acquisition's Center of Expertise (CoE)
  • Report directly to the Director of Global Talent Acquisition Operations in India
  • Manage internal and external stakeholder relationships
  • Guide, support, and develop a recruitment team through a business partnership and relationship management mindset
  • Partner and work effectively with all other regionally based Talent Acquisition Group Support members
  • Collaborate with other global operational leads (HRIS, Early Talent, Rewards) to ensure seamless handoffs providing best-in-class support
  • Own team metrics and reporting for Talent Acquisition Backoffice activities and progress
  • Establish SLAs, goals, and KPIs to drive and measure success
  • Work with Global TA (Talent Acquisition) CoE team to manage Change Management, Communications
  • Serve as a trusted member of the Global TA CoE Leadership Team and offer counsel, expertise collaboration, and in-depth understanding of business variables

Requirements

  • Graduate (mandatory), Postgraduate (preferred)
  • Minimum of 11+ years of global talent acquisition backoffice in corporate and/or agency recruiting expertise required
  • Minimum of 4-6 years of experience leading a high-performing, operationally focused recruiting team
  • Experience in managing Global talent operations backoffice & knowledge of Applicant Tracking System is required
  • Strategic yet willing to get hands dirty when needed
  • Proficient in HR technology platforms and tools
  • Strong Operational mindset
  • Problem Solving
  • Teamwork, Collaboration
  • Technical Functional Skills
  • Ability to own and influence outcomes
  • A data-driven approach to make informed decisions that improve practices and provide leaders with business insights and influence new ways of thinking
  • High proficiency in "best in class" talent systems and technology
  • Strong Microsoft Office suite experience including presentation building skills