Product Support Specialist

1 day ago

Alwar, Rajasthan, India beBeeSustaining Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Sustaining Engineering Expertise

We are seeking a seasoned Sustaining Engineer with over 10 years of hands-on experience in supporting products through their entire lifecycle.

Key Responsibilities:
  • Train and mentor engineering teams on sustaining engineering principles and practices.
  • Support product lifecycle management, from post-launch support to end-of-life.
  • Guide teams in implementing design changes and product modifications efficiently.
  • Lead CAPA investigations, ensuring corrective and preventive actions are properly executed.
  • Conduct detailed root cause analysis to identify and resolve recurring product issues.
  • Promote reliability improvement initiatives and preventive maintenance strategies.
  • Ensure accurate and compliant documentation according to industry standards.
  • Facilitate cross-functional collaboration with R&D, Quality, Manufacturing, and Service teams.
  • Develop and deliver training modules, workshops, and on-the-job guidance.
  • Monitor key performance indicators (KPIs) to measure the effectiveness of sustaining engineering activities.
Required Skills & Competencies:
  • Strong expertise in product lifecycle support and sustaining engineering.
  • Proficient in root cause analysis techniques.
  • Experience driving CAPA processes and quality improvement initiatives.
  • Knowledge of regulatory requirements and standards.
  • Understanding of design changes, engineering change requests (ECR/ECO), and change management.
  • Ability to improve product reliability and performance metrics.
  • Excellent documentation, reporting, and technical writing skills.
  • Hands-on experience with the maintenance of multi-industry products.
  • Strong mentoring, coaching, and presentation skills.
  • Analytical thinking, problem-solving, and decision-making capabilities.

This is an exciting opportunity to leverage your skills and experience in sustaining engineering to drive business results and growth. If you are passionate about delivering high-quality products and services, we encourage you to apply for this role.

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