Highly Experienced Software Solutions Developer
1 week ago
Job Title: Senior Software Engineer
Role OverviewWe are seeking an experienced Senior Software Engineer to join our team. As a key member of our engineering group, you will play a vital role in developing enterprise-level applications, maintaining operational excellence, and integrating with ITOM/ITSM & AIOps tools.
Key Responsibilities:- Collaborate with technology owners and stakeholders to formalize requirements and business needs.
- Translate collected business needs and requirements into efficient and scalable application solutions.
- Work with the Platform Owner for optimal solution architecture, efficiency, maintainability, and scalability.
- Develop and execute test plans to ensure service continuity as new solutions are implemented.
- Develop and maintain applications to industry standards and quality.
- Complete tasks and projects in a timely manner, honoring commitments to stakeholders and management.
- Participate in Scrum activities, including story creation, sprint planning, daily stand-ups, and sprint reviews.
- Ensure timely and professional responses to stakeholders' inquiries, fostering open lines of communication.
- Perform operational activities to maintain system availability and meet the needs of customers and coworkers.
- Provide innovative technical solutions to complex hardware/software problems.
- Offer technical support services and consulting to clients to meet their business needs.
- Understand and deliver Managed Services offerings as outlined in the Service Catalog.
- Provide detailed and effective communication to internal and external customers.
- Articulate problems and solutions for issues to internal and external clients in a clear and concise manner.
- Participate in on-call rotation to provide 24/7 support to critical systems and ensure availability objectives.
- Conduct throughput analysis, problem-solving, and infrastructure planning.
- Identify and communicate potential opportunities for cross-selling to the sales team.
- Manage time and expense to meet or exceed expectations defined in the Statement of Work.
- Deliver high-quality content using the appropriate document templates.
- Serve as the technical point of contact on customer engagements and internal projects.
- Conducts/leads design workshops for complex designs to meet customer, business, and technical objectives.
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