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ERP Financials Expert

1 week ago


Chennai, Tamil Nadu, India Zuora Full time

About Us:

Zuora is an industry pioneer, constantly evolving and challenging us in new ways that require us to think differently, iterate often, and learn constantly. Our people are empowered to take ownership and make a bigger impact here.

The Job:

The Support Engineer will be responsible for providing expert technical support to clients, troubleshooting complex software application issues efficiently. Key responsibilities include analyzing production issues, providing rapid solutions, supporting customers via tickets, chat, and phone, and owning and driving customer issues from start to finish.

Responsibilities:

Work directly with clients to analyze production issues and provide rapid solutionsSupport Zuora customers via tickets, chat, and phoneAnswer customer questions, file bugs, reproduce, troubleshoot, resolve, and escalate issues as necessaryOwning and driving customer issues from start to finishBecoming an expert on a given product domain from a business and technical standpointActively participating in the Zuora Community, learning about customer pain points, answering customer questions, and posting solution articles in your domain of expertiseHandling urgent escalation issues, ensuring accurate prioritization based on severity and customer impact

Requirements:

Education: BS or MS in Computer Science, Engineering, or related field; significant technical experience also considered.

Experience: Minimum 4-5 years of Financial application support experience.

Skills: Strong Oracle SQL, PL/SQL skills required. Experience in Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle; experience in Account Receivables (AR) and/or General Ledger (GL) a plus.

Additional Skills: Experience in the following technologies that support SaaS applications: REST API, SOAP API, and web services. Excellent spoken and written English. Strong communication skills, including adjusting to the audience's technical level and explaining complex ideas clearly and concisely.

Benefits:

Zuora offers a range of benefits to support our ZEOs' well-being and career growth, including competitive compensation, corporate bonus program, performance rewards, company equity, retirement programs, medical insurance, generous time off, paid holidays, wellness days, and company-wide end-of-year break.