Store Management Leader

1 week ago


Jharkhand, India Lenskart Full time

**Job Description:** Sales and Service Manager

We are looking for a highly motivated and experienced Sales and Service Manager to join our team at Lenskart. As a Sales and Service Manager, you will be responsible for overseeing the sales and service functions of our store, ensuring that customers receive exceptional service and support.

The ideal candidate will have 4-10 years of experience in a similar role, preferably in the retail industry. A Bachelor's degree in business administration or a relevant field is preferred. The estimated salary for this position is $55,000-$75,000 per annum.

Key Responsibilities:

  • Lead a team of sales and service staff to achieve sales targets and provide exceptional customer service.
  • Analyze sales data and identify opportunities to improve sales performance.
  • Develop and implement strategies to increase sales and customer engagement.
  • Maintain a high level of customer satisfaction through effective conflict resolution and complaint handling.

Requirements:

  • Excellent leadership skills and the ability to motivate a team.
  • Strong analytical and problem-solving skills.
  • Good communication and convincing skills.
  • Knowledge of sales and marketing principles.
  • In-depth experience in retail operations and customer service.


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