Global Customer Care Representative

6 days ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title

This role involves coordinating with Australian customers and stakeholders to manage fiber orders. We are looking for a customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domains.

Key Responsibilities:
  • Serve as the primary point of contact for issue resolution and customer communication throughout the order delivery lifecycle.
  • Perform accurate feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines.
  • Responsibilities include order creation, follow-up, and maintaining end-to-end visibility of order status.
  • Proactively engage with internal and external stakeholders (including end customers, field teams, design teams, and building authorities) to ensure clear and timely communication.
  • Maintain 100% quality and KPI compliance for all deliverables.
  • Generate daily dashboards on order status and update customers accordingly.
Requirements:
  • Minimum 1+ years of experience in international call center operations (Australian English).
  • Order management knowledge is preferred.


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