
Global Customer Care Representative
6 days ago
Job Title
This role involves coordinating with Australian customers and stakeholders to manage fiber orders. We are looking for a customer care representative with excellent English communication skills and experience in B2B as well as B2C international customer service domains.
Key Responsibilities:- Serve as the primary point of contact for issue resolution and customer communication throughout the order delivery lifecycle.
- Perform accurate feasibility checks and product selection using client tools, ensuring adherence to client standards and guidelines.
- Responsibilities include order creation, follow-up, and maintaining end-to-end visibility of order status.
- Proactively engage with internal and external stakeholders (including end customers, field teams, design teams, and building authorities) to ensure clear and timely communication.
- Maintain 100% quality and KPI compliance for all deliverables.
- Generate daily dashboards on order status and update customers accordingly.
- Minimum 1+ years of experience in international call center operations (Australian English).
- Order management knowledge is preferred.
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