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CMDB Architect

3 weeks ago

Bengaluru, Karnataka, India IsquareTek Full time

About IsquareTek

We are a leading provider of IT services, dedicated to delivering exceptional solutions that drive business success. As a forward-thinking organization, we are committed to staying at the forefront of industry trends and innovations.

Job Description

Key Responsibilities
  • CMDB Management:

Oversee the design, configuration, and maintenance of the CMDB. Develop and implement processes to ensure accurate and up-to-date configuration data for all IT assets and services.

  • Collaborate with cross-functional teams to identify and define configuration items (CIs), attributes, and relationships.
  • Perform regular audits to ensure data integrity and compliance with industry standards and policies.
  • Provide guidance on CMDB governance, data models, and best practices.
  • Continuously assess and improve CMDB processes, ensuring effective data management across all systems.
ServiceNow Administration
  • Administer and configure the ServiceNow platform, ensuring it meets the needs of ITSM operations.
  • Customize ServiceNow modules (Incident, Change, Problem, Request, etc.) to align with business requirements and service management practices.
  • Monitor, troubleshoot, and resolve issues with the ServiceNow platform.
  • Ensure ServiceNow modules and applications are running efficiently and optimally.
  • Maintain and develop ServiceNow scripts (Business Rules, UI Actions, etc.) to support automation and integrations.
Collaboration and Reporting
  • Collaborate with other IT and business teams to ensure alignment between ITSM processes and CMDB data.
  • Prepare and deliver reports on CMDB health, data quality, and ServiceNow performance metrics.
  • Provide training to end-users and IT staff on best practices and ServiceNow functionalities.
  • Support the creation and maintenance of system documentation for ServiceNow processes and configurations.
Security & Compliance
  • Ensure CMDB data and ServiceNow configurations comply with security policies and industry regulations.
  • Support periodic reviews and audits of CMDB data, configurations, and system access controls.

Qualifications

  • Experience:
    • 3+ years of experience working with CMDB processes and ServiceNow platform administration.
    • Experience with ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.).
    • Familiarity with ServiceNow integrations and workflows.
  • Skills:
    • Strong understanding of ITIL framework and best practices.
    • Proficiency in ServiceNow platform administration and development (including scripting and reporting).
    • Excellent problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and manage multiple priorities.
    • Strong communication and interpersonal skills.
  • Certifications:
    • ServiceNow Certified System Administrator (CSA) required.
    • ServiceNow Certified Implementation Specialist (CIS) in ITSM or CMDB preferred.
    • ITIL Foundation certification preferred.