Soft Skills Trainer

3 weeks ago


Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full time

Webspiders Interweb Private Limited is seeking a skilled Soft Skills Trainer to lead our quality assurance efforts. The ideal candidate will have a proven track record of improving call quality and customer satisfaction, with excellent communication and interpersonal skills.

Key Responsibilities:
  • Monitor and evaluate call quality across all departments, ensuring adherence to Standard Operating Procedures (SOPs).
  • Conduct regular soft skills training sessions, analyzing performance metrics and providing feedback for improvement.
  • Develop and maintain comprehensive knowledge of call quality standards and SOPs.
  • Collaborate with department heads to address call quality concerns and implement improvements.
  • Monitor customer satisfaction metrics and develop strategies to enhance overall experience.
Requirements:
  • 2+ years of experience in soft skills training, quality assurance, or customer service.
  • Proven track record of improving call quality and customer satisfaction.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to analyze data, identify trends, and provide actionable insights.
  • Familiarity with call center operations and SOPs.
  • Certification in training or quality assurance (e.g., CTT+, CQA) preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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