Senior Quality Assurance Specialist

1 day ago

Delhi, Delhi, India beBeeAssurance Full time ₹ 90,00,000 - ₹ 1,20,00,000
Quality Assurance Analyst

The role of Quality Assurance Analyst involves monitoring interactions handled by associates, identifying opportunities for enhancement, and providing coaching sessions. Key responsibilities include:

  • Monitoring interactions to ensure they meet established standards.
  • Identifying areas for improvement and developing strategies to address them.
  • Providing coaching and guidance to associates to help them meet performance expectations.

For this position, we are looking for a highly skilled Quality Assurance Analyst who possesses excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. The successful candidate will have:

  • Strong analytical and problem-solving skills to identify opportunities for improvement.
  • Excellent communication and interpersonal skills to effectively coach and guide associates.
  • A high level of integrity and professionalism in all interactions.

Benefits of the role include:

  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

Other key aspects of the role include:

  • Working closely with other teams to identify and implement process improvements.
  • Staying up-to-date with industry developments and best practices.

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