Process Associate

7 days ago

Warangal, Telangana, India Genpact Full time

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


We are inviting applications for the role of Process Associate - Content Moderator, Trust & Safety. As a Content Moderator, you will moderate the Gaming platform in a 3D gaming Environment to keep it free of abuse, identify glitches, bugs, and ensure a good gaming experience for end-users.


Responsibilities

  • Review and moderate the platform by following policies, processes, and guidelines, and provide decisions based on prescribed guidelines.
  • Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines.
  • The role also involves moderating content of egregious nature.
  • Recognize trends and patterns and raise issues timely.
  • Maintain a thorough understanding of process and policies.
  • Accountable for performance standards (efficiency, quality) in a weekly manner.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our client's community of gamers.

Qualifications

Minimum qualifications:



  • Any graduate
  • Experience in content moderation/trust and safety
  • Minimum B2 proficiency in English CEFR
  • If selected for bilingual language, proficiency in the selected native language
  • Must be able to work on a flexible schedule (including weekends)
  • Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
  • Comfortable with dealing with routine work quickly and at a high standard
  • Interest in playing PC games and acumen towards gaming terminologies & Industry

Preferred qualifications/skills:



  • Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc.)
  • Culturally aware of the regional trends
  • Tech savvy

At Genpact, we offer a dynamic work environment with opportunities for growth and development. If you are passionate about content moderation and trust and safety, we encourage you to apply for this exciting opportunity.

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