Coffee Operations Director

1 week ago

Bengaluru, Karnataka, India beBeeStore Full time ₹ 15,00,000 - ₹ 28,00,000
Job Overview

A Store Manager is responsible for overseeing the operations of a store, ensuring that it runs smoothly and efficiently. This includes leading a team of partners, managing sales targets, customer service issues, staff management, safety, and security.

The ideal candidate will have a strong understanding of coffee culture and be able to model and act in accordance with guiding principles. They will also be able to maintain a calm demeanor during periods of high volume or unusual events.

  • Schedule and assign partners to meet operational requirements.
  • Identify current and future customer needs by establishing rapport with customers and other partners.
  • Maintain store standards and set a positive example for the shift team.
Responsibilities

The Store Manager will be responsible for:

  • Completing store operational requirements by scheduling and assigning partners; following up on work results.
  • Identifying current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
  • Maintaining and modeling a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
  • Exhibiting a willingness and desire to share coffee knowledge and stories with others
  • Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
  • Solicits feedback from the customers
  • Supervisory Responsibilities:
  • Interviewing & training partners, planning, assigning and directing work
  • Regular interaction/ review with the team
  • Encourage team to take independent decisions
  • Conduct goal setting
  • Developing strategic and operational plans for the work group, managing execution and measuring results
  • Review performance to achieve organizational goals
  • Gather & evaluate employees performance
  • Appraising performance
  • Addressing complaints and resolving problems.
  • Coaching, counselling, and disciplining
  • Ensures partners adhere to legal and operational compliance requirements
  • Drives coffee conversations within the team and creates a culture of coffee appreciation
  • Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
  • Ensures availability of merchandise and services by approving contracts; maintaining inventories
  • Maintains the stability and reputation of the store by complying with legal requirements
  • Analyses sales figures and forecasting future sales volumes to maximise profits
  • Manages and motivates the team to increase sales and ensure efficiency
  • Manages stock levels and making key decisions about stock control
  • Ensures standards for quality, customer service and health and safety are met
  • Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action
  • Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
  • Conducts regular store meetings
  • Accountable to improve and increase store performance for the growth of the organisation

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