Operations Leader

2 weeks ago

Bank, India beBeeManagement Full time ₹ 75,00,000

Senior Operations Manager

Effective management of a team to deliver exceptional customer service and drive business success.

Key Responsibilities:

Minimum 5 years experience in contact centre inbound/outbound (banking process)
In-depth knowledge of contact centre operations, including vendor management and billing
Cross-selling, sales target management, service levels, escalation handling, complaint resolution
Training and quality management, with a focus on NPS
Handling inbound emails and chat teams preferred

Experience Range: 5 to 10 Years

Qualifications: Graduate (Any Specialisation), Post Graduate (Any Specialisation)

This is an exciting opportunity to lead a high-performing team and drive business growth through excellent customer service.

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