Customer Success Manager/Senior Manager
1 week ago
About Netenrich:
We empower organizations to strengthen their security and digital operations, ensuring smooth functioning and risk mitigation.
About the Role:
We are seeking a passionate and experienced Customer Success Manager (CSM) / Senior CSM to join our team and guide customers through their Security Operations transformation journey.
Key Responsibilities:
Proactively manage customer relationships to secure renewals, cultivate advocacy, and facilitate expansion opportunities alongside the sales team.
Champion the adoption of Netenrich solutions within your assigned customer base and assist them in realizing tangible business benefits.
Requirements:
Prior Customer Success experience is highly valued, with a minimum of 5 years supporting enterprise security SaaS products. Mandatory experience with technical skills in SIEM/SOAR/MDR solutions.
We're Looking for:
Action-oriented individuals with exceptional communication and interpersonal skills, able to assess and integrate inputs across various functions and convert them into a scalable solution and clear customer narrative.
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