Operations Manager

7 days ago

Bengaluru, Karnataka, India beBeeCompliance Full time US$ 1,04,000 - US$ 1,30,878
Job Title

Our organization is seeking a seasoned professional to lead our Customer Trust Operations Team. This role involves inspiring strategic thinking and delivering exceptional customer service.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of cybersecurity and risk management principles.

  • Lead the Customer Trust Operations Team, fostering a culture of continuous improvement and operational excellence.
  • Develop and maintain strong relationships with internal stakeholders, ensuring alignment and collaboration across the organization.
  • Support customer meetings and audit calls, presenting security posture and addressing inquiries with confidence and expertise.
  • Identify and implement new ways of working, utilizing technology to automate and improve processes within the team.
  • Oversee the development and maintenance of standardized responses and security collateral, ensuring accuracy and completeness.
  • Collaborate with domain experts, peers, and business or technology leaders to enhance the customer compliance program.
  • Act as a point of escalation for complex customer security concerns, providing guidance and solutions.
  • Report on customer feedback and the current state of information security, identifying control gaps and driving remediation efforts.

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