Front Desk Coordinator
3 weeks ago
We are seeking a skilled Front Desk Coordinator to join our team at ALIV - Regenerative Wellness. As the first point of contact for patients and visitors, this role requires exceptional customer service skills and the ability to create a positive experience from the start.
About ALIVALIV is a pioneering wellness and regenerative medicine startup dedicated to transforming the way people approach their health. Our mission is to empower individuals to embrace healthy aging through advanced IV therapies, regenerative treatments, and cutting-edge health solutions.
Your RoleAs a Front Desk Coordinator, you will serve as the welcoming face of ALIV, ensuring that every visitor has a positive and supportive experience. This involves managing the reception area, leveraging sales techniques, and connecting customers with the treatments and services that best suit their health goals.
Responsibilities:- Greet patients and visitors with a friendly, professional demeanor, setting the tone for a positive experience.
- Promptly answer phone calls, emails, and walk-in inquiries, providing clear information about treatments, pricing, and scheduling.
- Eefficiently schedule and manage appointments, ensuring timely patient flow and minimizing wait times.
- Assist with basic administrative duties such as billing, collecting payments, and updating patient records.
- Identify opportunities to suggest additional treatments, wellness packages, or follow-up services that align with patient needs and interests.
- Communicate ongoing promotions, seasonal offers, and loyalty programs to enhance patient value and encourage return visits.
- Prior experience in a front-desk or customer-facing role, coupled with the confidence to make service recommendations that feel natural and helpful.
- Exceptional listening and speaking abilities, empathetic engagement with patients, and a calm, patient-centric approach.
- Comfortable using scheduling software, basic office applications, and point-of-sale systems; able to multitask and handle busy periods effectively.
The estimated salary for this position is $45,000 per year, plus benefits including health insurance, retirement plan, and paid time off.
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