Product Support Technical Representative

3 weeks ago

Jaipur, Rajasthan, India Partech Full time

As a Product Support Specialist at Punchh, you will play a critical role in delivering exceptional customer experiences by providing timely and effective support for our clients. In this customer-facing position, you will be trained on the Punchh marketing platform, becoming the primary point of contact for business customers.


Key responsibilities include engaging with customers via phone and email to support the Punchh SaaS application, including POS and API integrations. You will investigate and troubleshoot technical issues within the Punchh platform, understand customers' business needs and objectives for campaigns and segments created on the platform, and work flexible hours with occasional on-call or overtime as needed.


Success in this role requires a minimum of 3 years of experience in a technical support or troubleshooting role, with a strong background in marketing technology, loyalty programs, or digital marketing campaigns. You should be curious and investigative, with excellent time management skills and the ability to prioritize and triage competing tasks while maintaining customer satisfaction.


Additionally, you should have a bachelor's degree in a technical field and a strong sense of accountability and ownership. As a Product Support Specialist at Punchh, you will be part of a team that is passionate about customer excellence and committed to delivering exceptional results.


Key Responsibilities:



  • Engage with customers via phone and email to support the Punchh SaaS application, including POS and API integrations.
  • Investigate and troubleshoot technical issues within the Punchh platform.
  • Understand customers' business needs and objectives for campaigns and segments created on the platform.
  • Work flexible hours with occasional on-call or overtime as needed.

Requirements:



  • Minimum of 3 years of experience in a technical support or troubleshooting role.
  • Strong background in marketing technology, loyalty programs, or digital marketing campaigns.
  • Curious and investigative with excellent time management skills.
  • Able to prioritize and triage competing tasks while maintaining customer satisfaction.
  • Bachelor's degree in a technical field.
  • Strong sense of accountability and ownership.

At Punchh, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, or for your role at Punchh, please contact us. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.

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