Head of Strategic Implementation

3 days ago

Bengaluru, Karnataka, India beBeeStrategist Full time ₹ 15,00,000 - ₹ 20,00,000

Overview

We are seeking a visionary leader to spearhead our implementation efforts, empowering clients worldwide with our innovative solutions.

This pivotal role requires strategic problem-solvers and lifelong learners who share our passion for customer success. Working with us offers an opportunity to thrive in a dynamic environment, fostering growth and driving significant business impact.

Responsibilities:
  • Provide expert guidance and mentorship to technical program managers, nurturing their growth and ensuring exceptional results.
  • Oversee a portfolio of client implementations, guaranteeing consistent high-quality delivery across all projects.
  • Define and optimize the project management lifecycle, promoting efficiency and scalability.
  • Act as the primary point of contact for key client relationships, understanding their objectives and aligning our solutions to meet their needs.
  • Establish and monitor key performance indicators for project delivery, customer satisfaction, and team performance, implementing improvements as needed.
  • Proactively identify and manage program-level risks, developing mitigation strategies and communicating effectively with senior leadership and stakeholders.
  • Drive continuous improvement initiatives, leveraging client feedback and internal insights to enhance our product offerings and implementation methodologies.

Requirements:

  • BE/BTech degree in software engineering or a related field.
  • 8+ years of progressive experience in technical program or project management within a SaaS company, with at least 4+ years in a leadership role managing high-performing teams of technical program managers overseeing international customers (US, Europe, etc.).
  • A deep understanding of the project management lifecycle within a SaaS context, with extensive hands-on experience and strategic oversight of APIs and SDKs.
  • Proven ability to build, mentor, and scale high-performing technical program management teams.
  • Demonstrated passion for customer success and building enduring client relationships, especially within the SaaS product space.
  • Exceptional strategic thinking, problem-solving, and decision-making skills with a track record of driving significant business impact.
  • Superior written and verbal communication, negotiation, and presentation skills, capable of influencing at all levels, both internally and with executive-level clients.
  • Ability to thrive in a fast-paced, multi-tasking environment, effectively prioritizing and managing complex initiatives across a portfolio of projects.
  • Strong technical acumen and familiarity with various technologies, capable of understanding complex technical discussions and guiding solutions.

What We Offer:

  • An amazing office environment.
  • Competitive pay.
  • An excellent benefits package.

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