BFSI Client Advocate

4 days ago


Mumbai, Maharashtra, India Vymo Asia Full time

We are seeking a highly motivated and results-oriented Strategic Account Director to join our Customer Success Management team at Vymo Asia. This role will be pivotal in driving the success and expansion of our SaaS solutions within our largest and most strategic BFSI clients.

You will be responsible for building and maintaining strong relationships with key stakeholders at all levels within client organizations, including C-level executives. Develop and execute comprehensive account plans that align with client business objectives and our company's strategic goals.

You will proactively identify and address client needs, challenges, and opportunities. Conduct regular business reviews and executive presentations to showcase value and drive strategic alignment. Manage and mitigate client escalations effectively, ensuring timely resolution and customer satisfaction.

  • BFSI Industry Expertise & Functional Knowledge:
  • Possess a deep understanding of the BFSI industry landscape, regulatory requirements, and competitive dynamics.
  • Demonstrate strong functional expertise in key BFSI domains such as risk management, compliance, customer experience, and digital transformation.
  • Stay abreast of industry trends and emerging technologies that impact our clients' businesses.
  • Provide strategic guidance and thought leadership to clients on how to leverage our SaaS solutions to achieve their business objectives.
  • Effectively communicate the value proposition of our solutions to BFSI clients in a clear and compelling manner.

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