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1 week ago
We envision a world where families can focus on their mental well-being and personal growth.
Our MissionAt Pinch, our goal is to revolutionize home management by providing seamless services that preempt our customers' needs and enhance their lifestyle.
The Role of the Lifestyle ManagerA Lifestyle Manager at Pinch is empathetic, helpful, and committed to improving lives. They develop deep bonds with families, understanding their unique needs, wants, preferences, and behaviors.
Key Responsibilities- Customer Onboarding: We onboard customers seamlessly onto our ecosystem of services, ensuring they understand how we can help.
- Solution Deployment: Our Lifestyle Managers define interventions, deploy domestic helps, undertake periodic supervision, assign errands, and monitor completion.
- Partner Management: We work with our central partner ecosystem, onboard local partners, oversee quality, and provide feedback.
- Customer Lifecycle Management: We ease customers into the Pinch journey, educate and enable them to adopt more services.
- Customer Feedback & Service Improvement: We determine satisfaction, identify areas for improvement, iterate solution design, and raise complaints or queries.
We seek candidates with a hospitality background, event management, language, and intercultural communication experience. Passionate about our cause, excited about working in a start-up, and self-motivated individuals with a growth mindset are ideal fits.
Essential qualities include multitasking, handling pressure, failure, excellent teamwork, and problem-solving skills.
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