Assistant Manager

9 hours ago

India IHG Hotels & Resorts Full time

Our guests memorable experiences have to start somewhere So why not with you We re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services A little taste of your day-to-day Every day is different but you ll mostly be Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you ll manage a team of front desk employees across several specialisms What We need from you Bachelor s degree higher education qualification equivalent in Hotel Management Business Administration 3 years of Front Office Guest Service experience including management experience Must speak fluent English Other languages preferredWhat you can expect from us We give our people everything they need to succeed From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform impressive room discounts and some of the best training in the business Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives IHG gives every member of the team the room they need to belong grow and make a difference in a collaborative environment We know that to work well we need to feel well - both inside and outside of work - and through our myWellbeingframework we are committed to supporting wellbeing in your health lifestyle and workplace So join us and you ll become part of our ever-growing global family About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journeyAbout the Team Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether travelling on business or for fun enjoying a one night stay or relaxing for a week At Holiday Inn xc2 xae xef xb8 x8f we thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help our guests enjoy the brighter side of travel we d love to give you a warm welcome to the Holiday Inn xc2 xae xef xb8 x8f family

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