Technical Network Specialist

11 hours ago

Kollam, Kerala, India beBeeNetworkSpecialist Full time ₹ 15,00,000 - ₹ 20,00,000
Sr. Network Technical Expert

We are looking for a highly skilled Sr. Network Technical Expert to join our team. This role will involve providing expert-level technical support for complex network-related issues.

  • This includes collaborating with cross-functional teams, including Customer Engineering and Software/Hardware development teams, to diagnose and resolve problems.
Responsibilities:
  • Support all network and OS product lines to diagnose and tackle various network-related and product-related issues reported by customers.
  • Provide support on customer cases with full accountability on escalation cases raised by the Tier 1 teams and facilitate discussions with the Product development teams as needed.
Requirements:
  • Knowledge of the networking industry, products, and protocols.
  • Familiarity with network protocols and technologies such as TCP/IP, OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE, ICMP, IPv4 & IPv6, and IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT, etc.
  • Proven work experience in troubleshooting complex and dynamic customer environments.
  • Expertise in balancing the communications needs of each customer case.
  • A strong analytical mind and ability to triage.
  • A high aptitude for both learning and teaching.
  • Excellent written and verbal communication skills.
  • Outstanding customer service skills.
  • Excellent account management, follow-through, and attention to detail.
  • Ability to multitask and be adaptable to work in a fast-paced environment.
Education:

Bachelor's/Master's Degree in Engineering/Computer Science/IT preferred but not mandatory. Networking certifications are a plus.

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