Quality Assurance Professional
6 days ago
Job Title: Customer Service Executive
Job Description:
We are seeking a talented Quality Assurance Professional to join our team at Square Business Services Pvt Ltd.
This is a Non-Voice process, which involves the candidate to check the quality and performance of the automated claims processing system.
Key Responsibilities:
- Ensure the accuracy and completeness of processed transactions and claims, minimizing errors and discrepancies.
- Monitor the quality of transactions done by the automated AI systems.
- Verify and validate the authenticity of documents and information provided for each transaction or claim.
- Maintain organized and up-to-date records of processed transactions and claims.
- Comply with all company policies, industry regulations, and data security protocols.
- Interact with clients or customers to provide information and assistance regarding their transactions or claims.
- Process a variety of transactions and claims, adhering to established guidelines and compliance requirements.
- Accurately enter and verify data related to transactions and claims in the designated systems.
- Address and resolve any inquiries, issues, or discrepancies related to transactions or claims.
Preferred Candidate Profile:
Graduation in B-Pharmacy or M-Pharmacy or D-Pharmacy is Must.
Freshers can apply.
Should have good typing skills.
Should be a team player.
Willing to work in a challenging environment.
Career oriented.
Other Details:
Shift Timings: Rotational.
Rotational Week-off.
Only 2 Rounds of Interview.
Perks and Benefits:
Night Shift allowance.
Provident Fund (PF).
Employee State Insurance (ESI).
Work Location:
Square Business Services Pvt Ltd, Bengaluru.
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