Quality Assurance Specialist

2 weeks ago


Bengaluru, Karnataka, India VCATCH Full time

**Company Overview**

VCATCH is a leading provider of cost-effective call center services in Bangalore, backed by a team of experienced professionals with decades of expertise in the BPO industry.

**About the Role**

We are seeking a skilled and detail-oriented Quality Analyst to join our team in Bangalore. The ideal candidate will have 1 to 3 years of work experience in quality assurance within a call center or related environment.

**Key Responsibilities**

  • Conduct quality assurance and process improvement activities to ensure high-quality call center services.
  • Develop and implement quality assurance strategies to meet customer needs and expectations.
  • Analyze data and trends to identify areas for process improvement and implement changes to enhance overall quality.
  • Provide training and support to team members to ensure they have the necessary skills and knowledge to perform their jobs effectively.
  • Collaborate with other departments to ensure alignment and consistency in quality assurance practices.

**Requirements**

  • 1-3 years of work experience in quality assurance within a call center or related environment.
  • Excellent verbal and written communication skills.
  • Experience in analyzing and improving processes.
  • Skilled in testing methodologies and quality assessment techniques.
  • Strong problem-solving abilities to quickly identify and resolve issues.

**What We Offer**

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.

**How to Apply**

If you are a motivated and detail-oriented individual with a passion for quality assurance, please submit your application, including your resume and a cover letter, to us.



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