Operations Manager
5 days ago
Job Summary
We are seeking a highly experienced and results-driven Operations Manager to lead our Surface Operations team in one of our regions. As a key member of our leadership team, you will be responsible for managing day-to-day execution, planning, network expansion, and carrier management. Your primary goal will be to drive process improvements and ensure that our operations meet and exceed business objectives.
About the Role
- Lead and manage a team of Area Managers and associates in outbound or inbound operations within the Sort Center.
- Responsible for the overall safety, quality, and performance of the shift, as well as customer experience.
- Carry out supervisory responsibilities in accordance with our organization's policies and procedures.
- Accountability for meeting and exceeding operational goals, including strategic planning and forecasting, appraising performance, resolving problems, and addressing staffing needs.
- Mentor, train, and develop teammates for career progression and learning.
- Ability to develop and share best practices across shifts and networks.
Key Responsibilities
- Manage day-to-day execution, planning, network expansion, and carrier management.
- Create and manage Line haul schedules on a weekly/monthly basis.
- Plan and scale up capacities for peak sale events by working with central teams and carriers.
- Lead and support initiatives on network speed, reliability, and expansion by collaborating with central stakeholders.
- Manage continuous improvement projects related to cost and efficiency.
Requirements
- Bachelor's degree or equivalent.
- 3+ years of Amazon (blue badge/FTE) experience.
Salary Range: $120,000 - $160,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. This role is based in Mumbai, Maharashtra, India.
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