Founding Product Analyst

1 month ago

Bengaluru, Karnataka, India SuprSend Full time
About SuprSend

SuprSend is a developer-first notification infrastructure platform that provides a reliable and scalable solution for creating, managing, and delivering notifications to end users across multiple channels.

Job Description

We are seeking a highly motivated and experienced Founding Product Analyst to join our team at SuprSend. As a key member of our product team, you will play a crucial role in driving product adoption, setting up data-driven product insights, and fostering a product-led growth mindset across the organisation.

Key Responsibilities:
  • Research & Product Insights: Conduct in-depth research to understand market trends, customer needs, and feature adoption post-release. Analyse product performance against OKRs and suggest improvements to drive continuous growth.
  • Analytics Setup & Customer Reporting: Set up and manage product analytics dashboards to track performance, engagement, and key metrics. Work with customer data to provide valuable insights, delivering actionable reports to help customers optimize their notification strategies.
  • Product Adoption: Update product documentation and guides, repurpose product changelog and create implementation videos to increase product visibility across social platforms. Contribute to technical blogs covering market research and notification insights for product led growth.
  • Product Strategy: Conduct market research and competitor analysis to identify opportunities for product enhancement and innovation. Analyse customer behaviour and feedback to uncover patterns, define improvements, and help shape the next big product features.
  • Drive Data-Driven Decisions Across Company: Collaborate with cross-functional teams to collect, organise, and analyse data. Be the voice of the customer, always pointing out what's important by interpreting customer data and ensuring customer-centric decisions are made.
  • Feature Development & Testing: Assist in defining and prioritising product features based on data insights and customer feedback. Partner with engineering teams to support feature development, testing, and iteration.
Requirements:
  • Ownership: An acute sense of ownership and accountability for driving growth and achieving results.
  • Technical Understanding: The ability to grasp technical concepts and effectively communicate them to our audience.
  • Excellence in Writing: Ability to create clear, compelling, and technically accurate content that resonates with our audience.
  • Customer-Centric: Deep understanding of our audience, their needs, and characteristics, with a strong focus on delivering value.
  • Problem-Solving: Ability to break down complex problems into simple, actionable solutions.
  • Data-Driven & Experimental Mindset: A track record of running data-driven experiments, understanding what works, is detail oriented, and iterate based on results.
  • Execution Excellence: Strong execution skills, with a knack for turning ideas into actions.
  • Fast Learner: Quickly adapts to new information, tools, and environments, staying ahead of trends and changes.
  • Collaborative: Should be able to work seamlessly across teams.
Qualifications:
  • Education: B.Tech in Engineering.
  • Experience: 2-4 years of experience working as a business/product analyst, preferably in an early-stage SAAS company.
  • Skills: Advanced proficiency in SQL and PostgreSQL, experience with dashboard visualisation tools like Metabase, Looker studio, problem-solving and critical thinking abilities, strong written and verbal skills, and video editing skills a plus.

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