
Voice Process Professional
2 days ago
Seeking Experienced Voice Process Associate
Job Description:
- Deliver exceptional customer experiences via inbound and outbound calls from US clients.
- Resolve product, service, billing, or technical issues with professionalism.
- Maintain accurate records of customer interactions and follow-up actions.
- Prioritize high levels of customer satisfaction through prompt and efficient service.
- Adhere to established process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate in any field.
- 2-4 years of experience in US voice process/customer support.
- Superior verbal communication skills in English (mandatory).
- Proficiency in CRM tools and call center software.
- Ability to work flexible shifts and meet performance metrics.
Benefits:
- Competitive compensation and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Additional benefits
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