Cloud Storage Engineer

2 weeks ago

Bengaluru, Karnataka, India NetApp Full time

Job Title: Site Reliability Engineer

Job Summary

We are seeking a skilled Site Reliability Engineer to join our team at NetApp. As a Site Reliability Engineer, you will be responsible for managing and optimizing a portfolio of customer-facing cloud services on Google Cloud Platform (GCP), ensuring their overall availability, performance, and security.

You will collaborate closely with global teams from NetApp and GCP, with a primary focus on supporting Google Cloud NetApp Volumes. This position includes rotational on-call work as part of a global team due to the critical nature of the services we support.

Key Responsibilities

  • Collaborate with external customers and partners to ensure their success with Google Cloud NetApp Volumes.
  • Respond to, troubleshoot, and drive root cause analysis (RCA) of complex live production incidents, including cross-platform issues involving OS, networking, and databases in cloud-based SaaS/IaaS environments.
  • Continuously monitor, analyze, and measure system health, availability, and latency using tools like Prometheus, Google Cloud Monitoring, ElasticSearch, Grafana, and SolarWinds.
  • Develop and implement steps to improve system and application performance, availability, and reliability.
  • Document system knowledge, create runbooks, and ensure critical system information is readily available.
  • Stay up-to-date with security trends and proactively identify, diagnose, and resolve complex security issues.
  • Maintain and monitor deployment, orchestration of servers, Docker containers, databases, and general backend infrastructure.
  • Automate tasks and system components that would benefit from automation or are performed manually.
  • Engage in incident management processes and resolve issues within agreed SLAs/SLOs.

Requirements

  • Extensive experience in storage technologies and incident management processes.
  • Advanced knowledge of Linux operating systems (e.g., Ubuntu, CentOS).
  • Proficiency in container-based architecture (e.g., Kubernetes).
  • Intermediate to advanced knowledge of automation tools and scripting languages such as Ansible, Python, Bash, Go, and PowerShell.
  • Solid understanding of algorithms, data structures, and databases (SQL/NoSQL).
  • Intermediate knowledge of networking concepts.
  • Hands-on experience with cloud environments, particularly GCP.
  • Exceptional debugging skills across various platforms and technologies.
  • Familiarity with site reliability engineering principles and best practices.

Education

BE in Computer Science or a related field, or 6+ years of professional experience in a relevant role.

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